Heart of Hospitality Stories
Heart of Hospitality celebrates moments and lives at Accor and in the hospitality sector as a whole.
Heart of Hospitality tells stories of Heartists® from all backgrounds, from all walks of life, some of who have worked in the industry their entire life, others who fell into the sector and fell in love with it. Our Heartists® craft unforgettable moments for guests that stay with them a lifetime.
Whatever their background, their stories are connected by their talent, love and care for what they do.
- Yousra Grima24. April 2025Yousra Grima
Receptionist, ibis Styles Lille Centre Grande Place - France
- Fiona Jabri24. April 2025Fiona Jabri
Head Waitress, ibis Paris Coeur d’Orly - France
- Nino Burjaliani17. April 2025Nino Burjaliani
Talent & Culture Business Partner Georgia and The CIS - Tbilisi (Georgia)
- Yuri Menel1. April 2025Yuri Menel
Shift Leader, Novotel Milano Nord Ca Granda - Italy
- Guillaume Blanchard17. March 2025Guillaume Blanchard
Executive Chef, Mövenpick Mansour Eddahbi - Morocco
- Romy Schwarz10. March 2025Romy Schwarz
General Manager, ibis Berlin Mitte - Germany
- Imane Hartal5. March 2025Imane Hartal
SPA Manager, Mercure Rif Nador - Morocco
- Halima Chelkha4. March 2025Halima Chelkha
Assistant Housekeeping Manager, Mercure Rif Nador - Morocco
- Nia Mzareulishvili11. February 2025Nia Mzareulishvili
Food & Beverage Manager, ibis Tbilisi Stadium - Georgia
- Tiago Dias10. February 2025Tiago Dias
Food & Beverage Manager, ibis Styles Lisboa Centro Liberdade - Portugal
- Irene Garcia Menendez10. February 2025Irene Garcia Menendez
Banqueting Sales Executive, Novotel Paris Est - France
- Jitendra Yadav5. February 2025Jitendra Yadav
Night Team Leader, ibis Styles London Southwark - United Kingdom
- Artur Cruz29. January 2025Artur Cruz
Maintenance Manager, Mercure Porto Centro Aliados - Portugal
- Monica Ciaccio27. January 2025Monica Ciaccio
Front Office Team Member, Novotel Milano Linate - Italy
- Ionela Constantin20. January 2025Ionela Constantin
Executive Chef, Mercure Bucharest Unirii - Romania
- Fabio Mascetti15. January 2025Fabio Mascetti
Maître D', Novotel Milano Malpensa - Italy
- Othmane Benjelloun20. December 2024Othmane Benjelloun
Restaurant Manager, Novotel Marrakech - Morocco
- Olivier Eyriac9. December 2024Olivier Eyriac
Maintenance Manager, Novotel Bordeaux Lac - France
- Laura Wahl4. December 2024Laura Wahl
Reservation Manager, Mövenpick Hotel Berlin - Germany
- Danuta Jabłońska26. November 2024Danuta Jabłońska
Deputy Food & Beverage Manager, ibis Warszawa Centrum - Poland
- Imane Elkhamlousy20. November 2024Imane Elkhamlousy
Receptionist, Novotel Marrakech (Morocco)
- Mouad Tehraoui20. November 2024Mouad Tehraoui
General Controller, ibis Marrakech Centre Gare - Morocco
- Emmanuel Pauliat14. November 2024Emmanuel Pauliat
Executive Chef, Pullman Tbilisi Axis Towers - Georgia
- Melanie Smit25. October 2024Melanie Smit
Reservations Representative, Novotel Rotterdam Brainpark - The Netherlands
- Henrique Simmer21. October 2024Henrique Simmer
General Manager, ibis Styles Lisboa Centro Liberdade- Portugal
- Mariam Lagrine9. October 2024Mariam Lagrine
Pastry Chef, Novotel Casablanca City Center - Morocco
- Pauline Leonard9. October 2024Pauline Leonard
Deputy Manager, ibis Bordeaux Centre Bastide - France
- Abdelfattah Baatoze8. October 2024Abdelfattah Baatoze
Restaurant Manager, Novotel Casablanca City Center - Morocco
- Marina Jovanovska18. September 2024Marina Jovanovska
Receptionist, Mercure Hotel am Wittenbergplatz Berlin - Germany
- Yanis Danez18. September 2024Yanis Danez
Expert Housekeeper, Pullman Paris Montparnasse - France
- Anna Nikogosova17. September 2024Anna Nikogosova
Rooms Division Manager, ibis Styles Old Tbilisi - Georgia
- Tarik Kerdoudi19. August 2024Tarik Kerdoudi
Hotel Manager, Mövenpick Casablanca - Morocco
- Ketevan Lekashvili19. August 2024Ketevan Lekashvili
Housekeeping Manager, ibis Tbilisi Stadium - Georgia
- Débora Ferreira19. August 2024Débora Ferreira
Front Desk Assistant Manager, Mercure Porto Centro Aliados - Portugal
- Krzysztof Kuźnicki7. August 2024Krzysztof Kuźnicki
F&B Shift Leader, Novotel Warszawa Centrum - Poland
- Showry Gopu24. July 2024Showry Gopu
Chef de Partie, Novotel London Tower Bridge - United Kingdom
- Mateusz Skóra24. July 2024Mateusz Skóra
Chef, Novotel Katowice Centrum - Poland
- Micael Jorge18. July 2024Micael Jorge
Front Office Manager, Novotel London Waterloo - United Kingdom
- Eka Pataraia18. July 2024Eka Pataraia
Sales Manager, Pullman Tbilisi Axis Towers - Georgia
- Marcin Cichosz8. July 2024Marcin Cichosz
Technical Manager, Novotel & Ibis Wrocław Centrum - Poland
- Roberta D’Ascola8. July 2024Roberta D’Ascola
Receptionist, Novotel Milano Nord Ca Granda - Italy
- Claudia Pojoranu8. July 2024Claudia Pojoranu
Human Resources Manager, Mercure Bucharest City Center - Romania
- Iwona Surała28. June 2024Iwona Surała
Reservation Manager, Mercure Warszawa Centrum - Poland
- Marco lo Bello10. June 2024Marco lo Bello
Reception Team Leader and Front Office Manager, Novotel Milano Malpensa Airport - Italy
- Kelly Escolano10. June 2024Kelly Escolano
Receptionist, ibis Bordeaux Centre Bastide - France
- Vlad Iacoban30. May 2024Vlad Iacoban
Sales Manager, Novotel Bucharest City Centre & Mercure Bucharest Unirii - Romania
- Auriane Butel30. May 2024Auriane Butel
In charge of Talent and Training Experience, Pullman Paris Montparnasse - France
- Bimla Gurung25. April 2024Bimla Gurung
Rooms Division Manager, Novotel London Greenwich - United Kingdom
- Andy Garcia25. April 2024Andy Garcia
Housekeeper, Novotel and Ibis Styles Madrid City Las Ventas - Spain
- Monica Peleanu25. April 2024Monica Peleanu
Winestone Restaurant Manager, Novotel Bucharest City Centre - Romania
- Viktoria Aramiani15. April 2024Viktoria Aramiani
Chef de Cuisine, Pullman Tbilisi Axis Towers - Georgia
- Taïmen Kerly15. April 2024Taïmen Kerly
Meeting and Events Manager, Novotel Bordeaux Lac - France
- David Akopov29. March 2024David Akopov
Operations Manager, Swissôtel Tbilisi - Georgia
- Ruben Rodrigues27. March 2024Ruben Rodrigues
Front Office Attendant & Team Buddy, Novotel Lisboa - Portugal
- Teresa Tracz6. March 2024Teresa Tracz
Reservations Manager, Novotel Kraków Centrum and ibis Kraków Centrum - Poland
- Anaëlle Denys28. February 2024Anaëlle Denys
Front Office Manager, Mercure Lille Marcq-en-Baroeul - France
- Tiago Lemos28. February 2024Tiago Lemos
Receptionist, ibis Guimarães - Portugal
- Ana Mamukishvili28. February 2024Ana Mamukishvili
Cluster Housekeeping Manager, Swissotel Tbilisi- Mercure Tbilisi Old Town - ibis Styles Tbilisi Center - Georgia
- Mehdi Kharbouchi22. February 2024Mehdi Kharbouchi
Floor Manager, Mövenpick Hotel Mansour Eddahbi Marrakech - Morocco
- Babacar Mbaye9. February 2024Babacar Mbaye
Bellboy, Pullman Paris Montparnasse - France
- Samantha Rodriguez9. February 2024Samantha Rodriguez
Receptionist, ibis budget Madrid Calle 30 - Spain
- David Almeida8. February 2024David Almeida
F&B Supervisor, Novotel Lisboa - Portugal
- Lília Dias31. January 2024Lília Dias
Front Office & Reservations Manager, Novotel Lisboa - Portugal
- Andrea Di Coppi26. January 2024Andrea Di Coppi
Food & Beverage Manager, INSOLITO*restaurant, Novotel & Ibis Styles Madrid City Las Ventas - Spain
- Aleksander Kawiarowski11. January 2024Aleksander Kawiarowski
Deputy Front Office Manager, Mercure Warszawa Ursus Station - Poland
- Merhawit Tsegay11. January 2024Merhawit Tsegay
Food & Beverage Team Leader, ibis London Shoreditch - United Kingdom
- Jacques Lombard10. January 2024Jacques Lombard
Sales and Events Manager, Mercure Lille Marcq-en-Baroeul - France
- Dumitru Bucsa4. December 2023Dumitru Bucsa
Executive Chef, Novotel Bucharest City Centre - Romania
- Nino Ridlington4. December 2023Nino Ridlington
Talent & Culture Manager, Novotel & ibis London Greenwich - United Kingdom
- Sven Pinedo4. December 2023Sven Pinedo
Operational Manager, Mercure Den Haag Central, The Netherlands
- Ajay Bhikharie27. November 2023Ajay Bhikharie
Chef, Novotel Rotterdam Brainpark - The Netherlands
- Lusica Stefan22. November 2023Lusica Stefan
Restaurant Manager, Pullman Bucharest World Trade Centre - Romania
- Marco Pugliese9. November 2023Marco Pugliese
Receptionist, ibis Milano Centro - Italy
- Sam Gancarek9. November 2023Sam Gancarek
Assistant General Manager, ibis Berlin Hauptbahnhof - Germany
- Frank Lips17. October 2023Frank Lips
Operations Manager, Novotel Amsterdam City - The Netherlands
- Maria Przybylska5. October 2023Maria Przybylska
Gastronomy Manager, Mercure Poznań Centrum - Poland
- Janusz Wędzicha27. September 2023Janusz Wędzicha
Guest Experience Specialist, Mercure Kraków Stare Miasto - Poland
- Gabriel Baldez27. September 2023Gabriel Baldez
Reservations Manager, ibis London City - United Kingdom
- Emese Pagony26. September 2023Emese Pagony
Pastry Chef, Novotel Budapest City - Hungary
- Corina Matei20. September 2023Corina Matei
Cluster Sales Manager, Novotel Bucharest City Centre & Mercure Bucharest Unirii - Romania
- Kristina Matulevičienė20. September 2023Kristina Matulevičienė
Deputy General Manager, Novotel Warszawa Centrum - Poland
- Gayatri Marsiglia5. September 2023Gayatri Marsiglia
Front Office Team Leader, Novotel London Bridge - United Kingdom
- Ashley Staggs31. August 2023Ashley Staggs
Maintenance Manager, Novotel London Waterloo - United Kingdom
- Manvir Singh Dalal31. August 2023Manvir Singh Dalal
Executive Chef, Novotel London Greenwich - United Kingdom
- Skip Waslander31. August 2023Skip Waslander
Receptionist, Novotel den Haag City Centre - The Netherlands
- Aneta Lewandowska30. August 2023Aneta Lewandowska
General Manager, Sofitel Warsaw Victoria - Poland
- Zbigniew Brząkała11. July 2023Zbigniew Brząkała
Guest Experience Manager, Rezydent Sopot MGallery Hotel Collection - Poland
- Christian Köntopp4. July 2023Christian Köntopp
General Manager, Novotel Munich Airport - Germany
- Agnieszka Kalinowska29. June 2023Agnieszka Kalinowska
Senior Manager Media Relations & PR Poland & Eastern Europe - Poland
- Olivier Rouma19. June 2023Olivier Rouma
General Manager, ibis Styles Liège Guillemain - Belgium
- Michał Kopciński12. June 2023Michał Kopciński
Executive Chef, ibis Styles Krakow Centrum - Poland
- Aleksandra Źrałka2. June 2023Aleksandra Źrałka
Food & Beverage Manager, Novotel Warszawa Centrum - Poland
- Jana Berger18. May 2023Jana Berger
Director of Front Office, Sofitel Munich Bayerpost - Germany
- Rebecca Vreeman9. May 2023Rebecca Vreeman
Front Office Manager, ibis Gent Centrum Kathedraal - Belgium
- Melissa Vidal9. May 2023Melissa Vidal
Operations Manager, Novotel London Bridge - United Kingdom
- Julia Pfleiderer2. May 2023Julia Pfleiderer
Novotel, ibis & ibis budget Zürich City West - Switzerland
- Ingebjørg Foss23. March 2023Ingebjørg Foss
Front Office Supervisor, Novotel London Bridge - United Kingdom
- Florian Mendes22. March 2023Florian Mendes
Reception Supervisor, Raffles London at The OWO - United Kingdom
- Marleen Owel13. March 2023Marleen Owel
Back Office Manager, ibis and ibis Budget Amsterdam Airport - The Netherlands
- Flóra Szegedi7. March 2023Flóra Szegedi
Director of Sales, Mercure Budapest City Centre - Hungary
- Agnieszka Powązka-Celer6. March 2023Agnieszka Powązka-Celer
General Manager, Novotel Poznań Malta - Poland
- Verena Becherer17. February 2023Verena Becherer
Talent & Culture Manager Future Talents, Munich Support Office - Germany
- Yasda Gomez17. February 2023Yasda Gomez
Food & Beverage Manager, Novotel Edinburgh Park - United Kingdom
- Renate Fransen17. February 2023Renate Fransen
Cluster Talent & Culture Manager, ibis Rotterdam City Centre and Novotel Rotterdam Brainpark - The Netherlands
- Gábor Demény14. February 2023Gábor Demény
General Manager, Mercure Debrecen - Hungary
- Michaela Pontzen13. February 2023Michaela Pontzen
Reservations Manager, ibis Munich Garching - Germany
- Trevor Fernandes13. February 2023Trevor Fernandes
Assistant General Manager, ibis budget Cardiff Centre - United Kingdom
- Anouk Zuijderwijk30. January 2023Anouk Zuijderwijk
Senior Sales Manager, Novotel & Mercure Hotel Amsterdam City - The Netherlands
- Egle Navikaite24. January 2023Egle Navikaite
General Manager, ibis London Shepherds Bush - United Kingdom
- Szymon Szymczyk19. January 2023Szymon Szymczyk
Sales Manager, Novotel & ibis Krakow Centrum - Poland
- Aga Letka-Mokrzycka18. January 2023Aga Letka-Mokrzycka
General Manager, ibis London Luton Airport - United Kingdom
- Adrian Kołba22. December 2022Adrian Kołba
Deputy General Manager, Mercure Kraków Stare Miasto - Poland
- Sony Pandian16. December 2022Sony Pandian
Assistant General Manager, ibis London Barking - United Kingdom
- Irina Matthys15. December 2022Irina Matthys
Director Northern Europe Procurement Controlling - Brussels, Belgium
- Roland Viglási7. December 2022Roland Viglási
Operations Manager, ibis Budapest City - Budapest, Hungary
- Grzegorz Zygmunt7. December 2022Grzegorz Zygmunt
Front Office Deputy Manager, Mercure Krakow Stare Miasto - Poland
- Alex Yeung21. November 2022Alex Yeung
Front of House and F&B Team Member, Novotel Cardiff Centre - United Kingdom
- Péter Beke11. November 2022Péter Beke
Assistant General Manager, ibis Budapest City South - Hungary
- Lilla Weszprémy11. November 2022Lilla Weszprémy
Senior Multi-Hotel Revenue Manager, Budapest Support Office - Hungary
- Sascia Mussmann21. October 2022Sascia Mussmann
Assistant Sales, Quality & Project Manager, Mercure Hotel Hannover City - Germany
- Rafael Fröhlich21. October 2022Rafael Fröhlich
General Manager, Novotel Munich City - Germany
- Anna Gonerska18. October 2022Anna Gonerska
Multi-Task Team Member, ibis Aberdeen Centre – Quayside - United Kingdom
- James Wan18. October 2022James Wan
Food & Beverage Manager, Mercure London Bridge - United Kingdom
- Bálint Szabó18. October 2022Bálint Szabó
Front Office Manager, ibis Zürich Messe Airport - Switzerland
- Jan Vidts8. September 2022Jan Vidts
Director of Telesales, Brussels Support Office - Belgium
- Ricky Lam7. September 2022Ricky Lam
Front Office Supervisor, ibis Edinburgh Centre Royal Mile - United KIngdom
- Alexandra de Abreu7. September 2022Alexandra de Abreu
B2B Marketing Manager, Accor Northern Europe - Switzerland
- Tibor Szel1. September 2022Tibor Szel
Food & Beverage Manager, Novotel Szeged - Hungary
- Susanne van de Vinne1. September 2022Susanne van de Vinne
General Manager, ibis Rotterdam City Centre - The Netherlands
- Michel Butor1. September 2022Michel Butor
Deputy General Manager, Novotel Zurich Airport Messe - Switzerland
- Vanessa van der Vaart26. August 2022Vanessa van der Vaart
General Manager, Novotel den Haag City Centre - The Netherlands
- Otilia Cristea22. August 2022Otilia Cristea
Senior Business Analyst Development - Romania
- Malgorzata Podbielska9. August 2022Malgorzata Podbielska
Talent & Culture Manager, Sofitel Warsaw Victoria - Poland
- Jarek Figat4. August 2022Jarek Figat
General Manager, ibis Warsaw Ostrobramska - Poland
- Meena Flora4. August 2022Meena Flora
Commercial Content Manager, London Support Office - United Kingdom
- Guy De Cuyper1. August 2022Guy De Cuyper
Project Manager Operations, Accor Benelux - Belgium
- Noemi Maddalena29. June 2022Noemi Maddalena
Reservation and Front Office Manager, Novotel Glasgow/ibis Glasgow City Centre - UK
- Anna Mida29. June 2022Anna Mida
General Manager, ibis Styles Krakow Central - Poland
- Gabor Ulkei29. June 2022Gabor Ulkei
General Manager, Hotel Nemzeti Budapest - MGallery - Hungary
- Marija Pantelic29. June 2022Marija Pantelic
General Manager, Mercure Belgrade Excelsior - Serbia
- Lika Chikhladze29. June 2022Lika Chikhladze
General Manager, ibis budget Tbilisi Center - Georgia
- Aneta Lewandowska22. June 2022Aneta Lewandowska
General Manager, Sofitel Warsaw Victoria - Poland
- Petre Jovanoski16. June 2022Petre Jovanoski
F&B Manager, ibis Skopje City Center - North Macedonia
- Hervé Puy8. June 2022Hervé Puy
Sales Manager, Hotel Rotary Geneva by MGallery - Switzerland
- Lynn Seehasuth31. May 2022Lynn Seehasuth
Operations Manager, Novotel Bristol Centre - United Kingdom
- Madis Laid18. May 2022Madis Laid
General Manager, ibis Tallinn Center - Estonia
- Alevtina Lesnykh7. April 2022Alevtina Lesnykh
Talent Development & Retention Manager - London, United Kingdom
- Tomasz Schweda4. April 2022Tomasz Schweda
General Manager, Mercure Krakow Old Town Hotel - Poland
- Lara Dröge3. April 2022Lara Dröge
Front Desk Manager, Hotel Vier Jahreszeiten Hamburg - Germany
- Craig Burrows3. April 2022Craig Burrows
Executive Head Chef, Pullman London St Pancras - United Kingdom
Looking for even more stories? Be sure to check out the Heart of Hospitality Podcast which spotlights the people and stories of the sector. The podcast series will tell the stories of moments and lives in hospitality.