I started my professional career in the call centre industry, an experience I consider very enriching.

This first step allowed me to develop essential communication skills and the ability to manage client relationships. However, I had a burning passion: cooking. It was this passion that naturally led me towards the hospitality industry. I dove into this world with the desire to learn and progress, and another key factor was the support and guidance from my brother, who was already working in the sector as a restaurant manager.

My passion for cooking led me to my first position as a Demi-Chef de Partie, where I was able to deepen my culinary knowledge and refine my techniques. My career then took a turn, and I decided to shift towards restaurant service, specifically as a Chef de Rang. This new role allowed me to spend 3 years at Hôtel 2 Ciels, where I not only perfected my customer service skills, but also discovered the importance of the customer experience in the hospitality industry. Thanks to this role, I was able to grow quickly and acquire solid team management skills.

It was during this experience that I was offered the responsibility of Maître d’Hôtel, a position I held for 2 years. This evolution marked a major turning point in my career, allowing me to strengthen my management and organizational skills.

Always driven by curiosity and the desire to take on new challenges, I applied for the position of Assistant Manager at Sofitel Tour Blanche in Casablanca. After 6 months of experience, a new opportunity arose: the position of Restaurant Manager at Novotel Marrakech, where I have been working for 5 years.

Each step of my career has allowed me to progress, acquire new skills, and thrive professionally. Today, I am proud of my journey and still motivated to continue my career in hospitality and catering.

What I particularly appreciate about Accor are the values of the group. It is truly a great hospitality school. It is an environment where you constantly learn and innovate. If I had to advise new recruits on where to start their careers, I would undoubtedly recommend starting at Accor. This company offers exceptional learning opportunities, allowing you to train with the best in the industry, all while evolving within a renowned international group.

Hospitality is above all an art reserved for those with heart. It’s not just about serving, but creating a lasting, memorable experience for each guest. To do this, you need to ensure everyone feels completely at ease, in an environment where they can grow and carve their own path. A sincere and welcoming reception transforms every interaction into a unique moment, a precious memory.

One day, the General Manager spoke in front of the entire hotel staff to give an example of exemplary work. He mentioned my name and congratulated me for my proposal for the title of “Maître d’Hôtel”. This public recognition deeply moved me because it was the result of my hard work and dedication. It was an immense source of pride, knowing that my efforts had been noticed and valued by the management.

Being a Heartist® at Accor means being curious and ready to learn. Every day is an opportunity to acquire new skills and improve. Don’t always wait for someone to tell you what to do; propose ideas and solutions, and take the initiative. Take the time to listen to your colleagues, your managers, and your clients. This will not only help you better understand the workings and values of Accor, but also allow you to meet others’ needs more effectively. It will help you grow!