Heart of Hospitality Stories
Heartists® Europe celebrates moments and lives at Accor and in the hospitality sector as a whole.
Here we tell stories of Heartists® from all backgrounds, from all walks of life, some of who have worked in the industry their entire life, others who fell into the sector and fell in love with it. Our Heartists® craft unforgettable moments for guests that stay with them a lifetime.
Whatever their background, their stories are connected by their talent, love and care for what they do.
- Patrick Hofer5. December 2025
Patrick HoferCluster Maintenance Manager, Accor Austria - Austria
- Sandra Chołuj19. November 2025
Sandra ChołujReception and Reservations, ibis Styles Central Warsaw & ibis budget Central Warsaw - Poland
- Jason Chris Henderson27. October 2025
Jason Chris HendersonReceptionist, Novotel Suites Luxembourg - Luxembourg
- Aleksandra Predka23. October 2025
Aleksandra PredkaGeneral Manager, Novotel & ibis Łódź Centrum - Poland
- Lorraine Steiner23. October 2025
Lorraine SteinerAssistant Front Office Manager, Mercure Luxembourg Kikuoka Golf & Spa - Luxembourg
- Lidia Pereira D’Alessandro23. October 2025
Lidia Pereira D’AlessandroReceptionist, ibis Budget & ibis Styles Strasbourg Centre République - France
- Yelizavieta Boiko17. October 2025
Yelizavieta BoikoFront Office Shift Leader, Mercure Wroclaw Centrum - Poland
- Abir Bayoudh16. October 2025
Abir BayoudhLandscape Engineer, Mövenpick Resort & Marine Spa Sousse - Tunisia
- Deni Mulyana16. October 2025
Deni MulyanaChef de Cuisine, Mövenpick Resort & Marine Spa Sousse - Tunisia
- Sandy Heldmann16. October 2025
Sandy HeldmannDeputy Reservations Manager, Mercure Hotel Köln West - Germany
- Goran Petkovic2. October 2025
Goran PetkovicFront Office Manager, Pullman Hotel Zagreb - Croatia
- Samar Fekih30. September 2025
Samar FekihBeautician, Mövenpick Hotel Gammarth Tunis - Tunisia
- Stjepan Bogdanović22. September 2025
Stjepan BogdanovićShift Leader, Pullman Hotel Zagreb - Croatia
- Michel Bessmertnykh12. September 2025
Michel BessmertnykhReceptionist, ibis Styles Strasbourg Centre République - France
- Ali Dhifli8. September 2025
Ali DhifliGardener - Mövenpick Hotel Gammarth Tunis - Tunisia
- Jasna Valenčak1. September 2025
Jasna ValenčakMaid, Mövenpick Hotel Zagreb - Croatia
- Lobna Laajimi22. August 2025
Lobna LaajimiGuest Relations Manager, Mövenpick Resort & Marine Spa Sousse - Tunisia
- Magdalena Mucharska19. August 2025
Magdalena MucharskaSales Director, Mercure Szczyrk Resort - Poland
- Holger Hinnemann18. August 2025
Holger HinnemannRooms Division Manager, Mercure Hotel Köln West - Germany
- Magali Kempes-Moll18. August 2025
Magali Kempes-MollReservations Manager, Mercure Wien City - Austria
- Wojciech Zając6. August 2025
Wojciech ZającWater Park Manager, Mercure Szczyrk Resort - Poland
- Keir Zaghlami6. August 2025
Keir ZaghlamiAssistant Front Office Manager, Novotel Suites Luxembourg - Luxembourg
- Lucija Sekondo Stojanović25. July 2025
Lucija Sekondo StojanovićCluster Reservations, Revenue & Distribution Manager, Mövenpick Zagreb and Pullman Zagreb - Croatia
- Markus Koller17. July 2025
Markus KollerGeneral Manager, Novotel Wien City and Novotel Suites Wien City Donau - Austria
- Alain Berthaux – Graffard8. July 2025
Alain Berthaux – GraffardRooms Division & Quality Manager, Novotel Luxembourg Centre - Luxembourg
- Begoña Balandin – Herrero8. July 2025
Begoña Balandin – HerreroGeneral Manager, ibis Styles Madrid Prado - Spain
- Ricarda von Foller30. June 2025
Ricarda von FollerAssistant to Manager, ibis Köln Centrum - Germany
- Sunthorn Chanchiresrassamee26. June 2025
Sunthorn ChanchiresrassameeHousekeeping Manager, TRIBE Düsseldorf - Germany
- Viktoria Petrosyan17. June 2025
Viktoria PetrosyanFront Office Manager, ibis Tbilisi Stadium - Georgia
- Timothé Besse9. June 2025
Timothé BesseFront Office Assistant Manager, ibis and ibis Budget Bordeaux Centre Mériadeck - France
- Jalila Kinana21. May 2025
Jalila KinanaFront Office Manager, Mövenpick Hotel Casablanca - Morocco
- Elena Popescu9. May 2025
Elena PopescuRestaurant Manager, Novotel & ibis Styles Madrid City Las Ventas - Spain
- Mihai Filip9. May 2025
Mihai FilipExecutive Chef, ibis Styles Bucharest City Center - Romania
- Bogusława Jerzak6. May 2025
Bogusława JerzakExecutive Chef, Novotel Warsaw Airport - Poland
- Cristina Bunda2. May 2025
Cristina BundaHousekeeping Manager, ibis Styles Bucharest City Center - Romania
- Yousra Grima24. April 2025
Yousra GrimaReceptionist, ibis Styles Lille Centre Grande Place - France
- Fiona Jabri24. April 2025
Fiona JabriHead Waitress, ibis Paris Coeur d’Orly - France
- Nino Burjaliani17. April 2025
Nino BurjalianiTalent & Culture Business Partner Georgia and The CIS - Tbilisi (Georgia)
- Yuri Menel1. April 2025
Yuri MenelShift Leader, Novotel Milano Nord Ca Granda - Italy
- Guillaume Blanchard17. March 2025
Guillaume BlanchardExecutive Chef, Mövenpick Mansour Eddahbi - Morocco
- Romy Schwarz10. March 2025
Romy SchwarzGeneral Manager, ibis Berlin Mitte - Germany
- Imane Hartal5. March 2025
Imane HartalSPA Manager, Mercure Rif Nador - Morocco
- Halima Chelkha4. March 2025
Halima ChelkhaAssistant Housekeeping Manager, Mercure Rif Nador - Morocco
- Nia Mzareulishvili11. February 2025
Nia MzareulishviliFood & Beverage Manager, ibis Tbilisi Stadium - Georgia
- Tiago Dias10. February 2025
Tiago DiasFood & Beverage Manager, ibis Styles Lisboa Centro Liberdade - Portugal
- Irene Garcia Menendez10. February 2025
Irene Garcia MenendezBanqueting Sales Executive, Novotel Paris Est - France
- Jitendra Yadav5. February 2025
Jitendra YadavNight Team Leader, ibis Styles London Southwark - United Kingdom
- Artur Cruz29. January 2025
Artur CruzMaintenance Manager, Mercure Porto Centro Aliados - Portugal
- Monica Ciaccio27. January 2025
Monica CiaccioFront Office Team Member, Novotel Milano Linate - Italy
- Ionela Constantin20. January 2025
Ionela ConstantinExecutive Chef, Mercure Bucharest Unirii - Romania
- Fabio Mascetti15. January 2025
Fabio MascettiMaître D', Novotel Milano Malpensa - Italy
- Othmane Benjelloun20. December 2024
Othmane BenjellounRestaurant Manager, Novotel Marrakech - Morocco
- Olivier Eyriac9. December 2024
Olivier EyriacMaintenance Manager, Novotel Bordeaux Lac - France
- Laura Wahl4. December 2024
Laura WahlReservation Manager, Mövenpick Hotel Berlin - Germany
- Danuta Jabłońska26. November 2024
Danuta JabłońskaDeputy Food & Beverage Manager, ibis Warszawa Centrum - Poland
- Imane Elkhamlousy20. November 2024
Imane ElkhamlousyReceptionist, Novotel Marrakech (Morocco)
- Mouad Tehraoui20. November 2024
Mouad TehraouiGeneral Controller, ibis Marrakech Centre Gare - Morocco
- Emmanuel Pauliat14. November 2024
Emmanuel PauliatExecutive Chef, Pullman Tbilisi Axis Towers - Georgia
- Melanie Smit25. October 2024
Melanie SmitReservations Representative, Novotel Rotterdam Brainpark - The Netherlands
- Henrique Simmer21. October 2024
Henrique SimmerGeneral Manager, ibis Styles Lisboa Centro Liberdade- Portugal
- Mariam Lagrine9. October 2024
Mariam LagrinePastry Chef, Novotel Casablanca City Center - Morocco
- Pauline Leonard9. October 2024
Pauline LeonardDeputy Manager, ibis Bordeaux Centre Bastide - France
- Abdelfattah Baatoze8. October 2024
Abdelfattah BaatozeRestaurant Manager, Novotel Casablanca City Center - Morocco
- Marina Jovanovska18. September 2024
Marina JovanovskaReceptionist, Mercure Hotel am Wittenbergplatz Berlin - Germany
- Yanis Danez18. September 2024
Yanis DanezExpert Housekeeper, Pullman Paris Montparnasse - France
- Anna Nikogosova17. September 2024
Anna NikogosovaRooms Division Manager, ibis Styles Old Tbilisi - Georgia
- Tarik Kerdoudi19. August 2024
Tarik KerdoudiHotel Manager, Mövenpick Casablanca - Morocco
- Ketevan Lekashvili19. August 2024
Ketevan LekashviliHousekeeping Manager, ibis Tbilisi Stadium - Georgia
- Débora Ferreira19. August 2024
Débora FerreiraFront Desk Assistant Manager, Mercure Porto Centro Aliados - Portugal
- Krzysztof Kuźnicki7. August 2024
Krzysztof KuźnickiF&B Shift Leader, Novotel Warszawa Centrum - Poland
- Showry Gopu24. July 2024
Showry GopuChef de Partie, Novotel London Tower Bridge - United Kingdom
- Mateusz Skóra24. July 2024
Mateusz SkóraChef, Novotel Katowice Centrum - Poland
- Micael Jorge18. July 2024
Micael JorgeFront Office Manager, Novotel London Waterloo - United Kingdom
- Eka Pataraia18. July 2024
Eka PataraiaSales Manager, Pullman Tbilisi Axis Towers - Georgia
- Marcin Cichosz8. July 2024
Marcin CichoszTechnical Manager, Novotel & Ibis Wrocław Centrum - Poland
- Roberta D’Ascola8. July 2024
Roberta D’AscolaReceptionist, Novotel Milano Nord Ca Granda - Italy
- Claudia Pojoranu8. July 2024
Claudia PojoranuHuman Resources Manager, Mercure Bucharest City Center - Romania
- Iwona Surała28. June 2024
Iwona SurałaReservation Manager, Mercure Warszawa Centrum - Poland
- Marco lo Bello10. June 2024
Marco lo BelloReception Team Leader and Front Office Manager, Novotel Milano Malpensa Airport - Italy
- Kelly Escolano10. June 2024
Kelly EscolanoReceptionist, ibis Bordeaux Centre Bastide - France
- Vlad Iacoban30. May 2024
Vlad IacobanSales Manager, Novotel Bucharest City Centre & Mercure Bucharest Unirii - Romania
- Auriane Butel30. May 2024
Auriane ButelIn charge of Talent and Training Experience, Pullman Paris Montparnasse - France
- Bimla Gurung25. April 2024
Bimla GurungRooms Division Manager, Novotel London Greenwich - United Kingdom
- Andy Garcia25. April 2024
Andy GarciaHousekeeper, Novotel and Ibis Styles Madrid City Las Ventas - Spain
- Monica Peleanu25. April 2024
Monica PeleanuWinestone Restaurant Manager, Novotel Bucharest City Centre - Romania
- Viktoria Aramiani15. April 2024
Viktoria AramianiChef de Cuisine, Pullman Tbilisi Axis Towers - Georgia
- Taïmen Kerly15. April 2024
Taïmen KerlyMeeting and Events Manager, Novotel Bordeaux Lac - France
- David Akopov29. March 2024
David AkopovOperations Manager, Swissôtel Tbilisi - Georgia
- Ruben Rodrigues27. March 2024
Ruben RodriguesFront Office Attendant & Team Buddy, Novotel Lisboa - Portugal
- Teresa Tracz6. March 2024
Teresa TraczReservations Manager, Novotel Kraków Centrum and ibis Kraków Centrum - Poland
- Anaëlle Denys28. February 2024
Anaëlle DenysFront Office Manager, Mercure Lille Marcq-en-Baroeul - France
- Tiago Lemos28. February 2024
Tiago LemosReceptionist, ibis Guimarães - Portugal
- Ana Mamukishvili28. February 2024
Ana MamukishviliCluster Housekeeping Manager, Swissotel Tbilisi- Mercure Tbilisi Old Town - ibis Styles Tbilisi Center - Georgia
- Mehdi Kharbouchi22. February 2024
Mehdi KharbouchiFloor Manager, Mövenpick Hotel Mansour Eddahbi Marrakech - Morocco
- Babacar Mbaye9. February 2024
Babacar MbayeBellboy, Pullman Paris Montparnasse - France
- Samantha Rodriguez9. February 2024
Samantha RodriguezReceptionist, ibis budget Madrid Calle 30 - Spain
- David Almeida8. February 2024
David AlmeidaF&B Supervisor, Novotel Lisboa - Portugal
- Lília Dias31. January 2024
Lília DiasFront Office & Reservations Manager, Novotel Lisboa - Portugal
- Andrea Di Coppi26. January 2024
Andrea Di CoppiFood & Beverage Manager, INSOLITO*restaurant, Novotel & Ibis Styles Madrid City Las Ventas - Spain
- Aleksander Kawiarowski11. January 2024
Aleksander KawiarowskiDeputy Front Office Manager, Mercure Warszawa Ursus Station - Poland
- Merhawit Tsegay11. January 2024
Merhawit TsegayFood & Beverage Team Leader, ibis London Shoreditch - United Kingdom
- Jacques Lombard10. January 2024
Jacques LombardSales and Events Manager, Mercure Lille Marcq-en-Baroeul - France
- Dumitru Bucsa4. December 2023
Dumitru BucsaExecutive Chef, Novotel Bucharest City Centre - Romania
- Nino Ridlington4. December 2023
Nino RidlingtonTalent & Culture Manager, Novotel & ibis London Greenwich - United Kingdom
- Sven Pinedo4. December 2023
Sven PinedoOperational Manager, Mercure Den Haag Central, The Netherlands
- Ajay Bhikharie27. November 2023
Ajay BhikharieChef, Novotel Rotterdam Brainpark - The Netherlands
- Lusica Stefan22. November 2023
Lusica StefanRestaurant Manager, Pullman Bucharest World Trade Centre - Romania
- Marco Pugliese9. November 2023
Marco PuglieseReceptionist, ibis Milano Centro - Italy
- Sam Gancarek9. November 2023
Sam GancarekAssistant General Manager, ibis Berlin Hauptbahnhof - Germany
- Frank Lips17. October 2023
Frank LipsOperations Manager, Novotel Amsterdam City - The Netherlands
- Maria Przybylska5. October 2023
Maria PrzybylskaGastronomy Manager, Mercure Poznań Centrum - Poland
- Janusz Wędzicha27. September 2023
Janusz WędzichaGuest Experience Specialist, Mercure Kraków Stare Miasto - Poland
- Gabriel Baldez27. September 2023
Gabriel BaldezReservations Manager, ibis London City - United Kingdom
- Emese Pagony26. September 2023
Emese PagonyPastry Chef, Novotel Budapest City - Hungary
- Corina Matei20. September 2023
Corina MateiCluster Sales Manager, Novotel Bucharest City Centre & Mercure Bucharest Unirii - Romania
- Kristina Matulevičienė20. September 2023
Kristina MatulevičienėDeputy General Manager, Novotel Warszawa Centrum - Poland
- Gayatri Marsiglia5. September 2023
Gayatri MarsigliaFront Office Team Leader, Novotel London Bridge - United Kingdom
- Ashley Staggs31. August 2023
Ashley StaggsMaintenance Manager, Novotel London Waterloo - United Kingdom
- Manvir Singh Dalal31. August 2023
Manvir Singh DalalExecutive Chef, Novotel London Greenwich - United Kingdom
- Skip Waslander31. August 2023
Skip WaslanderReceptionist, Novotel den Haag City Centre - The Netherlands
- Aneta Lewandowska30. August 2023
Aneta LewandowskaGeneral Manager, Sofitel Warsaw Victoria - Poland
- Zbigniew Brząkała11. July 2023
Zbigniew BrząkałaGuest Experience Manager, Rezydent Sopot MGallery Hotel Collection - Poland
- Christian Köntopp4. July 2023
Christian KöntoppGeneral Manager, Novotel Munich Airport - Germany
- Agnieszka Kalinowska29. June 2023
Agnieszka KalinowskaSenior Manager Media Relations & PR Poland & Eastern Europe - Poland
- Olivier Rouma19. June 2023
Olivier RoumaGeneral Manager, ibis Styles Liège Guillemain - Belgium
- Michał Kopciński12. June 2023
Michał KopcińskiExecutive Chef, ibis Styles Krakow Centrum - Poland
- Aleksandra Źrałka2. June 2023
Aleksandra ŹrałkaFood & Beverage Manager, Novotel Warszawa Centrum - Poland
- Jana Berger18. May 2023
Jana BergerDirector of Front Office, Sofitel Munich Bayerpost - Germany
- Rebecca Vreeman9. May 2023
Rebecca VreemanFront Office Manager, ibis Gent Centrum Kathedraal - Belgium
- Melissa Vidal9. May 2023
Melissa VidalOperations Manager, Novotel London Bridge - United Kingdom
- Julia Pfleiderer2. May 2023
Julia PfleidererNovotel, ibis & ibis budget Zürich City West - Switzerland
- Ingebjørg Foss23. March 2023
Ingebjørg FossFront Office Supervisor, Novotel London Bridge - United Kingdom
- Florian Mendes22. March 2023
Florian MendesReception Supervisor, Raffles London at The OWO - United Kingdom
- Marleen Owel13. March 2023
Marleen OwelBack Office Manager, ibis and ibis Budget Amsterdam Airport - The Netherlands
- Flóra Szegedi7. March 2023
Flóra SzegediDirector of Sales, Mercure Budapest City Centre - Hungary
- Agnieszka Powązka-Celer6. March 2023
Agnieszka Powązka-CelerGeneral Manager, Novotel Poznań Malta - Poland
- Verena Becherer17. February 2023
Verena BechererTalent & Culture Manager Future Talents, Munich Support Office - Germany
- Yasda Gomez17. February 2023
Yasda GomezFood & Beverage Manager, Novotel Edinburgh Park - United Kingdom
- Renate Fransen17. February 2023
Renate FransenCluster Talent & Culture Manager, ibis Rotterdam City Centre and Novotel Rotterdam Brainpark - The Netherlands
- Gábor Demény14. February 2023
Gábor DeményGeneral Manager, Mercure Debrecen - Hungary
- Michaela Pontzen13. February 2023
Michaela PontzenReservations Manager, ibis Munich Garching - Germany
- Trevor Fernandes13. February 2023
Trevor FernandesAssistant General Manager, ibis budget Cardiff Centre - United Kingdom
- Anouk Zuijderwijk30. January 2023
Anouk ZuijderwijkSenior Sales Manager, Novotel & Mercure Hotel Amsterdam City - The Netherlands
- Egle Navikaite24. January 2023
Egle NavikaiteGeneral Manager, ibis London Shepherds Bush - United Kingdom
- Szymon Szymczyk19. January 2023
Szymon SzymczykSales Manager, Novotel & ibis Krakow Centrum - Poland
- Aga Letka-Mokrzycka18. January 2023
Aga Letka-MokrzyckaGeneral Manager, ibis London Luton Airport - United Kingdom
- Adrian Kołba22. December 2022
Adrian KołbaDeputy General Manager, Mercure Kraków Stare Miasto - Poland
- Sony Pandian16. December 2022
Sony PandianAssistant General Manager, ibis London Barking - United Kingdom
- Irina Matthys15. December 2022
Irina MatthysDirector Northern Europe Procurement Controlling - Brussels, Belgium
- Roland Viglási7. December 2022
Roland ViglásiOperations Manager, ibis Budapest City - Budapest, Hungary
Looking for even more stories? Be sure to check out the Heart of Hospitality Podcast which spotlights the people and stories of the sector. The podcast series will tell the stories of moments and lives in hospitality.