Heart of Hospitality Stories
Heart of Hospitality celebrates moments and lives at Accor and in the hospitality sector as a whole.
Heart of Hospitality tells stories of Heartists® from all backgrounds, from all walks of life, some of who have worked in the industry their entire life, others who fell into the sector and fell in love with it. Our Heartists® craft unforgettable moments for guests that stay with them a lifetime.
Whatever their background, their stories are connected by their talent, love and care for what they do.
- Houcine Mimouni7. July 2026
Houcine MimouniWaiter, Mövenpick Resort & Marine Spa Sousse - Tunisia
- Damien Kohler7. July 2026
Damien KohlerTechnician, Mercure Strasbourg Centre Petite France - France
- Haithem Lafandi6. July 2026
Haithem LafandiSales Manager, Mövenpick Hotel Gammarth Tunis - Tunisia
- Piotr Nadolski9. April 2026
Piotr NadolskiChef, Mercure Szczyrk Resort - Poland
- Omar Bannour9. April 2026
Omar BannourAssistant Spa Manager, Mövenpick Resort & Marine Spa Sousse - Tunisia
- Anna Pasternak9. April 2026
Anna PasternakGuest Experience Specialist, Novotel Kraków Centrum - Poland
- Aicha Fadili8. April 2026
Aicha FadiliAssistant Housekeeping Manager, Novotel Luxembourg Kirchberg - Luxembourg
- Dariusz Palczak19. February 2026
Dariusz PalczakFood & Beverage Director, Mercure Szczyrk Resort - Poland
- Lautaro Arellano Langevin19. February 2026
Lautaro Arellano LangevinHousekeeper, Mercure Luxembourg Kikuoka Golf and Spa - Luxembourg
- Enkhsaruul Gurvansaikhan19. February 2026
Enkhsaruul GurvansaikhanSeminar & Reservations Agent, Mercure Hotel Wien City - Austria
- Haithem Abessi19. February 2026
Haithem AbessiValet, Mövenpick Hotel Gammarth Tunis - Tunesia
- Adam Uradziński12. February 2026
Adam UradzińskiRestaurant Manager, Mercure & ibis Gdańsk Stare Miasto - Poland
- Lena Scholz10. February 2026
Lena ScholzManager of Administration and Accounting, Mercure Wien Westbahnhof - Austria
- Charles Danquigny22. January 2026
Charles DanquignyHead of Reception, ibis budget & ibis Styles Strasbourg Centre République - France
- Anna Pożoga22. January 2026
Anna PożogaGuest Experience Manager, Mercure Warszawa Ursus Station - Poland
- Marie-Luise Baer21. January 2026
Marie-Luise BaerExecutive Administrative Assistant, Novotel Wien City and Novotel Suites Wien City Donau - Austria
- Diogo Festas Lopes8. January 2026
Diogo Festas LopesRestaurant Host, Novotel Luxembourg Kirchberg - Luxembourg
- Konrad Mika16. December 2025
Konrad MikaFront Office Ambassador, TRIBE Krakow Old Town - Poland
- David Alexandre16. December 2025
David AlexandreFront Office Manager, Novotel Luxembourg Kirchberg - Luxembourg
- Farzaneh Tehrani9. December 2025
Farzaneh TehraniFront Office Supervisor, Mercure Hotel Duesseldorf City Center - Germany
- Patrick Hofer5. December 2025
Patrick HoferCluster Maintenance Manager, Accor Austria - Austria
- Sandra Chołuj19. November 2025
Sandra ChołujReception and Reservations, ibis Styles Central Warsaw & ibis budget Central Warsaw - Poland
- Jason Chris Henderson27. October 2025
Jason Chris HendersonReceptionist, Novotel Suites Luxembourg - Luxembourg
- Aleksandra Predka23. October 2025
Aleksandra PredkaGeneral Manager, Novotel & ibis Łódź Centrum - Poland
- Lorraine Steiner23. October 2025
Lorraine SteinerAssistant Front Office Manager, Mercure Luxembourg Kikuoka Golf & Spa - Luxembourg
- Lidia Pereira D’Alessandro23. October 2025
Lidia Pereira D’AlessandroReceptionist, ibis Budget & ibis Styles Strasbourg Centre République - France
- Yelizavieta Boiko17. October 2025
Yelizavieta BoikoFront Office Shift Leader, Mercure Wroclaw Centrum - Poland
- Abir Bayoudh16. October 2025
Abir BayoudhLandscape Engineer, Mövenpick Resort & Marine Spa Sousse - Tunisia
- Deni Mulyana16. October 2025
Deni MulyanaChef de Cuisine, Mövenpick Resort & Marine Spa Sousse - Tunisia
- Sandy Heldmann16. October 2025
Sandy HeldmannDeputy Reservations Manager, Mercure Hotel Köln West - Germany
- Goran Petkovic2. October 2025
Goran PetkovicFront Office Manager, Pullman Hotel Zagreb - Croatia
- Samar Fekih30. September 2025
Samar FekihBeautician, Mövenpick Hotel Gammarth Tunis - Tunisia
- Stjepan Bogdanović22. September 2025
Stjepan BogdanovićShift Leader, Pullman Hotel Zagreb - Croatia
- Michel Bessmertnykh12. September 2025
Michel BessmertnykhReceptionist, ibis Styles Strasbourg Centre République - France
- Ali Dhifli8. September 2025
Ali DhifliGardener - Mövenpick Hotel Gammarth Tunis - Tunisia
- Jasna Valenčak1. September 2025
Jasna ValenčakMaid, Mövenpick Hotel Zagreb - Croatia
- Lobna Laajimi22. August 2025
Lobna LaajimiGuest Relations Manager, Mövenpick Resort & Marine Spa Sousse - Tunisia
- Magdalena Mucharska19. August 2025
Magdalena MucharskaSales Director, Mercure Szczyrk Resort - Poland
- Holger Hinnemann18. August 2025
Holger HinnemannRooms Division Manager, Mercure Hotel Köln West - Germany
- Magali Kempes-Moll18. August 2025
Magali Kempes-MollReservations Manager, Mercure Wien City - Austria
- Wojciech Zając6. August 2025
Wojciech ZającWater Park Manager, Mercure Szczyrk Resort - Poland
- Keir Zaghlami6. August 2025
Keir ZaghlamiAssistant Front Office Manager, Novotel Suites Luxembourg - Luxembourg
- Lucija Sekondo Stojanović25. July 2025
Lucija Sekondo StojanovićCluster Reservations, Revenue & Distribution Manager, Mövenpick Zagreb and Pullman Zagreb - Croatia
- Markus Koller17. July 2025
Markus KollerGeneral Manager, Novotel Wien City and Novotel Suites Wien City Donau - Austria
- Alain Berthaux – Graffard8. July 2025
Alain Berthaux – GraffardRooms Division & Quality Manager, Novotel Luxembourg Centre - Luxembourg
- Begoña Balandin – Herrero8. July 2025
Begoña Balandin – HerreroGeneral Manager, ibis Styles Madrid Prado - Spain
- Ricarda von Foller30. June 2025
Ricarda von FollerAssistant to Manager, ibis Köln Centrum - Germany
- Sunthorn Chanchiresrassamee26. June 2025
Sunthorn ChanchiresrassameeHousekeeping Manager, TRIBE Düsseldorf - Germany
- Viktoria Petrosyan17. June 2025
Viktoria PetrosyanFront Office Manager, ibis Tbilisi Stadium - Georgia
- Timothé Besse9. June 2025
Timothé BesseFront Office Assistant Manager, ibis and ibis Budget Bordeaux Centre Mériadeck - France
- Jalila Kinana21. May 2025
Jalila KinanaFront Office Manager, Mövenpick Hotel Casablanca - Morocco
- Elena Popescu9. May 2025
Elena PopescuRestaurant Manager, Novotel & ibis Styles Madrid City Las Ventas - Spain
- Mihai Filip9. May 2025
Mihai FilipExecutive Chef, ibis Styles Bucharest City Center - Romania
- Bogusława Jerzak6. May 2025
Bogusława JerzakExecutive Chef, Novotel Warsaw Airport - Poland
- Cristina Bunda2. May 2025
Cristina BundaHousekeeping Manager, ibis Styles Bucharest City Center - Romania
- Yousra Grima24. April 2025
Yousra GrimaReceptionist, ibis Styles Lille Centre Grande Place - France
- Fiona Jabri24. April 2025
Fiona JabriHead Waitress, ibis Paris Coeur d’Orly - France
- Nino Burjaliani17. April 2025
Nino BurjalianiTalent & Culture Business Partner Georgia and The CIS - Tbilisi (Georgia)
- Yuri Menel1. April 2025
Yuri MenelShift Leader, Novotel Milano Nord Ca Granda - Italy
- Guillaume Blanchard17. March 2025
Guillaume BlanchardExecutive Chef, Mövenpick Mansour Eddahbi - Morocco
- Romy Schwarz10. March 2025
Romy SchwarzGeneral Manager, ibis Berlin Mitte - Germany
- Imane Hartal5. March 2025
Imane HartalSPA Manager, Mercure Rif Nador - Morocco
- Halima Chelkha4. March 2025
Halima ChelkhaAssistant Housekeeping Manager, Mercure Rif Nador - Morocco
- Nia Mzareulishvili11. February 2025
Nia MzareulishviliFood & Beverage Manager, ibis Tbilisi Stadium - Georgia
- Tiago Dias10. February 2025
Tiago DiasFood & Beverage Manager, ibis Styles Lisboa Centro Liberdade - Portugal
- Irene Garcia Menendez10. February 2025
Irene Garcia MenendezBanqueting Sales Executive, Novotel Paris Est - France
- Jitendra Yadav5. February 2025
Jitendra YadavNight Team Leader, ibis Styles London Southwark - United Kingdom
- Artur Cruz29. January 2025
Artur CruzMaintenance Manager, Mercure Porto Centro Aliados - Portugal
- Monica Ciaccio27. January 2025
Monica CiaccioFront Office Team Member, Novotel Milano Linate - Italy
- Ionela Constantin20. January 2025
Ionela ConstantinExecutive Chef, Mercure Bucharest Unirii - Romania
- Fabio Mascetti15. January 2025
Fabio MascettiMaître D', Novotel Milano Malpensa - Italy
- Othmane Benjelloun20. December 2024
Othmane BenjellounRestaurant Manager, Novotel Marrakech - Morocco
- Olivier Eyriac9. December 2024
Olivier EyriacMaintenance Manager, Novotel Bordeaux Lac - France
- Laura Wahl4. December 2024
Laura WahlReservation Manager, Mövenpick Hotel Berlin - Germany
- Danuta Jabłońska26. November 2024
Danuta JabłońskaDeputy Food & Beverage Manager, ibis Warszawa Centrum - Poland
- Imane Elkhamlousy20. November 2024
Imane ElkhamlousyReceptionist, Novotel Marrakech (Morocco)
- Mouad Tehraoui20. November 2024
Mouad TehraouiGeneral Controller, ibis Marrakech Centre Gare - Morocco
- Emmanuel Pauliat14. November 2024
Emmanuel PauliatExecutive Chef, Pullman Tbilisi Axis Towers - Georgia
- Melanie Smit25. October 2024
Melanie SmitReservations Representative, Novotel Rotterdam Brainpark - The Netherlands
- Henrique Simmer21. October 2024
Henrique SimmerGeneral Manager, ibis Styles Lisboa Centro Liberdade- Portugal
- Mariam Lagrine9. October 2024
Mariam LagrinePastry Chef, Novotel Casablanca City Center - Morocco
- Pauline Leonard9. October 2024
Pauline LeonardDeputy Manager, ibis Bordeaux Centre Bastide - France
- Abdelfattah Baatoze8. October 2024
Abdelfattah BaatozeRestaurant Manager, Novotel Casablanca City Center - Morocco
- Marina Jovanovska18. September 2024
Marina JovanovskaReceptionist, Mercure Hotel am Wittenbergplatz Berlin - Germany
- Yanis Danez18. September 2024
Yanis DanezExpert Housekeeper, Pullman Paris Montparnasse - France
- Anna Nikogosova17. September 2024
Anna NikogosovaRooms Division Manager, ibis Styles Old Tbilisi - Georgia
- Tarik Kerdoudi19. August 2024
Tarik KerdoudiHotel Manager, Mövenpick Casablanca - Morocco
- Ketevan Lekashvili19. August 2024
Ketevan LekashviliHousekeeping Manager, ibis Tbilisi Stadium - Georgia
- Débora Ferreira19. August 2024
Débora FerreiraFront Desk Assistant Manager, Mercure Porto Centro Aliados - Portugal
- Krzysztof Kuźnicki7. August 2024
Krzysztof KuźnickiF&B Shift Leader, Novotel Warszawa Centrum - Poland
- Showry Gopu24. July 2024
Showry GopuChef de Partie, Novotel London Tower Bridge - United Kingdom
- Mateusz Skóra24. July 2024
Mateusz SkóraChef, Novotel Katowice Centrum - Poland
- Micael Jorge18. July 2024
Micael JorgeFront Office Manager, Novotel London Waterloo - United Kingdom
- Eka Pataraia18. July 2024
Eka PataraiaSales Manager, Pullman Tbilisi Axis Towers - Georgia
- Marcin Cichosz8. July 2024
Marcin CichoszTechnical Manager, Novotel & Ibis Wrocław Centrum - Poland
- Roberta D’Ascola8. July 2024
Roberta D’AscolaReceptionist, Novotel Milano Nord Ca Granda - Italy
- Claudia Pojoranu8. July 2024
Claudia PojoranuHuman Resources Manager, Mercure Bucharest City Center - Romania
- Iwona Surała28. June 2024
Iwona SurałaReservation Manager, Mercure Warszawa Centrum - Poland
- Marco lo Bello10. June 2024
Marco lo BelloReception Team Leader and Front Office Manager, Novotel Milano Malpensa Airport - Italy
- Kelly Escolano10. June 2024
Kelly EscolanoReceptionist, ibis Bordeaux Centre Bastide - France
Looking for even more stories? Be sure to check out the Heart of Hospitality Podcast which spotlights the people and stories of the sector. The podcast series will tell the stories of moments and lives in hospitality.