I was drawn to hospitality after I attained my masters in hotel management and tourism. It was a considered choice.

In 2018, after my final internship, I joined the Mövenpick Hotel Gammarth as a Front Desk Agent. This allowed me to develop operational skills before joining the Commercial team, where I expanded my understanding of client relationships and business development.

Then I was chosen to join Accor’s Inspire Leadership Development Program, a course aimed at young graduates who show potential, with a view to their becoming future leaders over 18 months.

This gave me the opportunity to discover and work in many hotel departments. As a result, I grew at the heart of Reception as a Front Desk Agent, then as Revenue Controller in Finance before leaning towards the Commercial Department, where I am now a Sales Specialist.

These diverse experiences led me to develop a broad view of hotel activities, particularly client relations and analysing business and financial performance, and that is now my specialist area.

I greatly appreciate Accor’s entrepreneurial culture, based on career development and innovation, as is clear from the ‘Inspire’ programme. The group offers many opportunities for professional development and encourages people to take different roles in the company, to build a rich and varied CV.

I recommend hospitality because it is constantly evolving, allowing individuals to keeping learning and to develop both personally and professionally. It is different from other sectors because it is dynamic and no two days are the same, bringing new challenges, new ways of working and new interactions with clients.

It is a profoundly human environment; you learn about different cultures and develop an excellent sense of service – and to provide that, you have to be infinitely adaptable.

Being a Heartist® means being professional and authentic and putting your heart into your work.

One of my proudest moments was when the director general chose me out of many young graduates to join the Inspire programme. This recognition particularly resonated because it reflected the confidence he / she has in my potential and my commitment.

Otherwise, I delight in daily successes – each goal met and each satisfied client brings a true sense of satisfaction.

These achievements, even the smallest ones, reinforce my motivation and my loyalty to the profession.

That is why I advise newcomers to be open-minded, curious and engaged from the start. The sector opens many new horizons and gives the opportunity to learn a variety of new skills.

When you succeed in hospitality, you acquire a solid base of transferable skills thanks to the discipline, stress management and building strong client relationships required in hospitality.