Hospitality was my first choice of career. I’ve always been passionate about welcoming people, creating positive experiences and working in a dynamic environment. When I discovered the world of hotels and guest service, it felt natural to me. I was drawn to the human side of the job – the smiles, the energy, the daily interactions. Choosing hospitality was a decision I made with my heart, and I’ve never regretted it. It allows me to grow while doing something I truly enjoy.

I began my journey in hospitality as a receptionist. From day one, I felt excited about learning and giving my best. I was fortunate to work with a manager who believed in my potential and encouraged me to take on more responsibilities, and that support played a big role in my development. Step by step, I moved forward, learning from every challenge and success. Today, I am proud to work as a front office manager. My career path has been a mixture of hard work, continuous learning and great collaboration. Each experience helped me grow professionally, but also personally – I’ve gained confidence, leadership skills and a deep understanding of guest satisfaction.

I love Accor’s strong sense of values – respect, diversity and team spirit. I feel like I’m part of a big family where everyone’s contribution matters. In hospitality, every day brings new faces and new stories. There’s always an opportunity to make someone’s day better, and that’s what keeps me passionate. Working for Accor, I feel valued and supported, and I’m proud to be part of a company that puts people first – both guests and employees.

I would recommend hospitality to anyone who enjoys connecting with people and a fast-paced environment. The industry is full of opportunities, and you can grow quickly if you’re motivated and willing to learn. It’s also international: you meet people from different cultures, learn to adapt and become more open-minded. No two days are ever the same and there’s a real sense of solidarity and purpose in what we do.

Being a Heartist® means putting your heart into everything you do. It’s about being present, showing empathy and caring for others. Whether it’s welcoming a guest with a smile or supporting a colleague, it’s about making people feel valued and creating meaningful connections. As a Heartist, I don’t just do a job – I create experiences that guests remember, and I build positive energy in my team.

One of my proudest moments was returning to work after maternity leave. It was a big challenge to balance my new role as a mother and my professional responsibilities, but I felt supported by my colleagues, my manager and my family, which made a huge difference. I proved to myself that I could succeed in both roles, and that gave me even more confidence. It reminded me of the importance of support, flexibility and trust in the workplace.

My advice to newcomers is simple: be patient, stay curious and always do your best. Learn from every experience, no matter how small. Don’t be afraid to ask questions or make mistakes, it’s part of the journey. With dedication and a positive mindset, you’ll be surprised how far you can go. And most importantly, enjoy the process – hospitality is not just a job, it’s a passion.