I always wanted to work in hospitality. My first contact with ibis and the Accor group was a three-month internship; I enjoyed it so much that they hired me straight afterwards, and I’m still here four years later.

I didn’t know what to expect, but I built a good rapport with my team, the managers and our guests from the start. Today, my role covers a bit of everything.

I love the passion Accor puts into the guest experience and the care it shows to everyone who works here. Hospitality is a great way to discover new cultures – I meet people from all over the world every day.

I recommend the industry because it’s dynamic and never monotonous: every day is different and you are always learning. Each time you deal with people, you improve your customer service skills and develop yourself – every conversation you have and everything you learn stays with you forever.

Being a Heartist® means putting a bit of your soul into everything you do – anticipating people’s needs, connecting with everyone you meet and making their experience memorable.

As an intern, I was very nervous, but my team welcomed me warmly. Now I enjoy doing the same for new colleagues and showing them that when something goes wrong, they can learn from it.

My advice to newcomers: don’t be afraid to ask questions – that’s the best way to learn. Go to work with a big smile and connect with every person you meet.

You can build a long career in hospitality, and if you like connecting with people, it’s the best place to be.