Hospitality was not my first choice, but the opportunity to work in the service industry, to be in contact with people and engage with guests, had a strong appeal from the beginning. What initially attracted me has today become a true passion, which I express every day through my work as a valet — welcoming guests on arrival, taking care of their vehicles, and being one of the first points of contact that helps set a positive and reassuring tone for their stay. 

I joined hospitality out of a genuine love for service and teamwork. Through my experience, I was able to confirm and further develop my organisational skills, my sense of care, and my attention to detail, whether managing arrivals and departures, assisting guests when they need guidance or support, or coordinating closely with colleagues — always with the clear objective of delivering the best possible guest satisfaction. 

I particularly appreciate Accor’s strong human values, its high standards, and the emphasis placed on training and professional development. The group truly promotes teamwork, respect, and diversity, creating an environment where everyone can grow and feel valued, including in roles that require responsibility, trust, and constant interaction with guests. 

I wholeheartedly recommend hospitality for its energy, the richness of human contact, and the many opportunities it offers for personal and professional development. It is a vibrant sector where no two days are the same and where each individual contribution truly matters, especially in moments that shape a guest’s first and last impressions. 

Above all, being a Heartist® means working from the heart — caring for others with respect and kindness, and delivering genuine service that goes beyond expectations. 

My proudest moments come from guest satisfaction, the positive feedback and reviews I receive, and the feeling of contributing every day, from the very first welcome to the final farewell, to quality service and a strong team spirit. 

To newcomers, I would recommend staying motivated, paying close attention to detail, and working enthusiastically and positively with your team — these are the foundations of a rewarding journey in hospitality.